(New) Call Centre Sales Agent X20

(New) Call Centre Sales Agent X20

Employer: Fidelity Service Group

Location: Krugersdorp, Gauteng

Job Type: Contract

Closing Date: 21 September 2022

Minimum Qualifications And Experience:

• Matric/Grade 12
• 3 years+ experience in a Sales Outbound call centre (telematics experience advantageous),
• Proven track record of an Outbound Sales Call Centre position
• Must be flexible to work/be available on weekends and after hours if necessary
• 1 Saturday per month is compulsory

Duties & Responsibilities:

• Selling multiple products to potential sales leads received from various platforms
• Making large amounts of outbound calls in a timely manner
• Handling and overcoming client objections, focussing on Opening, Closing, Telephone
• Etiquette, e.g. buying signals
• Identifying customers’ needs through probing
• Achieving minimum sales targets
• Achieving a minimum QA (Quality Assurance) and Compliance score of 90%
• Achieving daily and monthly ARPU targets
• Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
• Achieving daily Talk time & Number of Dials per day
• Adherence to call centre “scripts”, verifying client information, declaration etc.
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going the extra mile
• Accurate capturing of sales and clients’ personal details
• Accurate scheduling of fitments
• Liaising with clients’ via e-mail

Attributes:

• Target Driven
• Punctual
• Ability to multi-task, set priorities and manage time effectively
• Excellent verbal and written communication skills
• Self-motivated
• Ability to use positive language
• Time Management
• Attention to detail
• Ability to perform under pressure and within a fast paced environment