South African Airways: Cabin Crew 

South African Airways: Cabin Crew 

Reference Number: SAA230718-1

Location: Kempton Park, Gauteng 

Employer: South African Airways 

Closing Date: 27 July 2023

Job Purpose

The Cabin Crew member is responsible to ensure the on-board safety of the Airline’s customers and to provide a 5 star customer experience on-board in line with SAA’s Customer Service Standards. The role will ensure that the on-board service delivered to customers complies with the touch-point standards, service procedures and duties defined for the aircraft type operated and ensure the uncompromised excellent customer experience throughout the pairing. 

The role will effectively perform this function by following through on instructions by the Purser on all aircrafts. Further, the Cabin Crew member will effectively resolve all conflict and disputes for customers on all flights. The role will assist in promoting the Corporate Brand, protecting the company’s goodwill and ensuring the Company’s image is upheld. 

Lastly, the Cabin Crew member will adhere to standard operating procedures and are accountable to the Purser on all aircraft. 

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PRINCIPAL ACCOUNTABILITIES

• Demonstrates an understanding of the Inflight Services strategy and plan relevant to own work outputs
• Implements strategy within area of responsibility/ own area of work
• Provides recommendations to support the implementation of the Inflight Operations strategy and plan
• Contributes to the budget management and containment of costs on-board
• Provides recommendations on profitability
• Ensures correct application of processes and systems in area of responsibility
• Utilises resources in area of responsibility/ own area of work in a time and cost effective manner
• Utilises technology to enhance internal and external customer requirements
• Executes work outputs according to customer requirements
• Adheres to Governance and Risk Management policies, processes and systems
• Delivers on regular, irregular and timeous reporting of information to key stakeholders
• Participates in continuous optimisation programmes, projects and initiatives
• Responsible for the safety of customers and crew
• Manage emergency situations on-board
• Manage Inflight medical emergencies
• Renders a high quality service to customers and crew
• Utilise technology to enhance internal and external customer expectations
• Executes work outputs according to customer requirements
• Utilises resources in area of responsibility/ own area of work in a time and cost effective manner
• Maintains sound interaction between customers, Purser and cabin crew
• Assists in maintaining crew well-being
• Compliance with the relevant company policies, procedures, standards and relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc.) and all other regulatory requirements of countries SAA operates in
• Report all non-compliance to Company Standards to the Commander, and/or Purser

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QUALIFICATIONS & EXPERIENCE

• Grade 12
• A relevant 3 year Diploma at NQF level 6 will be an advantage
• CCM qualified (CAA qualification) will be an advantage
• Current and valid medical (DD50) will be an advantage
• Fluency in English is essential
• Must be able to swim
• A weight proportional to height, minimum of 1,61m
• A maximum body mass index of 35 to be maintained throughout the term of the appointment 
• Reliable transport
• Able to work on her/his own without supervision
• Well groomed with no visible tattoos

KNOWLEDGE AND SKILLS

• Understanding of relevant Cabin Services collective agreements policies, procedures, standards and relevant legislation

• Knowledge of relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc) and all other regulatory requirements of countries SAA operates in
• Good interpersonal skills
• Strong customer service principles
• Problem solving and analytical skills
• Time management
• Good communication skills (verbal and written) in English
• Cultural and global awareness
• Conflict resolution skills
• Planning and organising skills
• Active listening skills
• Ability to handle pressure

ATTRIBUTES

• Effective communication
• Technical expertise
• Stakeholder relationships
• Flexibility and adaptability
• Drives results
• Organisational awareness
• Ethics and integrity
• Collaboration
• Customer centric 

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ADDITIONAL INFORMATION

• Applicants must be a South African national and holder of a valid South African identity document
• Applicants must have no criminal record
• Applicants must be above the age of 18

Applicants to include one half length with face clearly visible and full body also clearly visible photographs

Applicants should be able to undergo an extremely intensive training programme, a series of assessments and interviews, must pass all training programmes as well as attend training as and when required to do so

Applicants shall undergo a security check, medical examination, psychometric and psychological evaluation