SARB: Client Liaison Officer

Company: South African Reserve Bank

Location: South Africa

Closing Date: 27 March 2026

Job Description

The successful candidate will be responsible for the following key performance areas:

• Compile and analyse information related to customer interactions, and provide insights to relevant stakeholders to facilitate decision-making.
• Source, record, store and publish up-to-date information related to the banking service offering.
• Onboard and train new banking customers in a seamless and efficient manner, including training on the relevant SARB platforms.
• Build strong customer relations and be responsive to customers’ needs and concerns for an enhanced service offering.
• Facilitate client engagements for any new initiative which affects customers.
• Attend to all customer communication (requests, queries etc.) via various communication channels to ensure that customer needs are met timeously.
• Perform work independently but within established practices as well as given processes, rules and regulations, ensuring compliance with standards, policies and other guidelines.
• Create and maintain consistent and up-to-date customer information that meets the legislative, quality and security requirements of the SARB.
• Proactively broaden own knowledge of the payments and service management area, including technological advancements, displaying a willingness to make improvements in own work (including methods and practices).

Qualifications

To be considered for this position, candidates must be in possession of:

• at least a National Diploma or an Advanced Certificate (NQF 6) in Accounting or Business Administration, or an equivalent qualification in a related field; and
• at least 2–4 years’ experience in a customer-facing banking environment.

The following would be an added advantage:

• a Bachelor’s degree (NQF 7) in Accounting or Financial Accounting.

Additional requirements include:

• industry, organisational and business awareness;
• quality assurance; 
• service management;
• service delivery;
• continuous improvement;
• continuous learning and/or professional development;
• financial accounting; 
• financial reconciliation;
• function-specific information systems; 
• finance-related legislation as well as governance, risk and compliance; 
• verbal and written communication;
• a drive for results;
• a learning focus;
• a service and stakeholder focus; 
• teamwork; and
• analysis and problem-solving skills.

About Us

Primary mandate of the SARB

Section 224 of the Constitution of South Africa states the mandate of the SARB as follows:

The primary object of the South African Reserve Bank is to protect the value of the currency in the interest of balanced and sustainable economic growth in the Republic.

The South African Reserve Bank, in support of its primary objective, must perform its functions independently and without fear, favour or prejudice.