Momentum Metropolitan: Client Service Consultant
Company: Momentum Group
Location: South Africa
Closing Date: 28 February 2026
Role Purpose
Deliver professional service to clients through various servicing channels (inbound calls, emails, walk-in interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.
Requirements
- Matric or equivalent
- Business related qualification
- Product training
- Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa etc.) (preferred)
- MS Office Suite (Word, Excel)
- Business Area-specific products and procedures (preferred)
- 2 – 3 Years’ experience in a call centre or client service environment with proven knowledge of customer service principles and practices
- Exposure to the insurance industry (preferred)
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Duties & Responsibilities
- First call resolution for resolving member and service provider queries.
- Flexibility to be able to handle telephonic and/or written inquiries.
- Ensuring the Scheme and in particular, Momentum Metropolitan Holdings Health is not unnecessarily exposed to financial risk asa result of incorrect information being provided to members and service providers.
- Ensuring quality service,production, first call resolution and appropriate follow-up to ensure resolution of queries
- which deliver effective individual contribution towards service level agreement compliance.
- Client retention and goodwill by effectively resolving queries from members, employer groups,service providers and the Scheme.
- Understanding and effectively using the call center telephony system and workflow management system.
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Competencies
- Ability to learn and apply new skills
- Team Orientation and attention to detail
- Flair for decision-making and problem solving
- Customer service orientated
- Initiating action (taking prompt action to accomplish objectives)
- Good listening skills
- Good telephone ettiquette
- Calm under pressure
- Ability to work in a structured environment