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G4S Cash Solutions: ATM Administratior

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G4S Cash Solutions: ATM Administratior

Company: G4S Cash Solutions

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Location: Centurion, Gauteng

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Closes: 25 September 2023

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Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

JOB INTRODUCTION:

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for an ATM Administrator based at our Head Office in Centurion, Gauteng reporting to the Head of ATMs.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role of the ATM Administrator plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

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 We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

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READ ALSO: Capitec Bank ATM Assistants X2

ROLE RESPONSIBILITY:

Main Purpose of Position

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To manage all ATM customer claims onto databases/live trackers and the updating thereof.

To inform all the relevant staff of claims received for investigating purposes and inform the ATM customers of their

claim reference number that were registered within G4S Cash Solutions.

To assist in checking internal recons/paperwork for any possible resolutions on ATM claims received.

To gather all required information for investigations from G4S Cash Branches within the required timeframes.

To complete daily reports.

Customer Retention & Service Excellence

  • Resolve customer related complaints as soon as possible
  • Proactive and honest communication with customers
  • Attend customer SLA /claims meetings

Health and Safety

  • Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
  • Participate in safety forums created by company for example safety meetings and safety talks
  • Report all safety incidents to the relevant people
  • Discuss all safety incidents on all levels
  • Follow-up on any activities assigned through safety meeting/committee/representative/management
  • Attend safety education and refresher programmes
  • Comply with safety policies and procedures at workplace
  • Distribute safety information as and when required
  • Wear protective clothing all the time

READ ALSO: Nedbank: Data Capture Clerk

THE IDEAL CANDIDATE:

Qualification:

  • Grade 12
  • Relevant business related tertiary qualification

Experience

  • Sound working knowledge of MS Office and Google sheets/docs/presentations.

Skills and Attributes

  • Excellent Interpersonal skills
  • Administration skills
  • Strong communication skills and ability to manage deliverables 
  • Attention to detail
  • Sense of urgency
  • Computer Literacy
  • Report writing
  • Ability to work both independently and in a team
  • Ability to work under pressure 
  • Good communication skills – both oral and written
  • Quick decision-making ability

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