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Service Agent Customer Services X3 – Eskom Vacancies

Service Agent Customer Services X3 – Eskom Vacancies


Job Purpose: 

To provide efficient generic and interface customer services related to specialist fields in specified geographical areas.


Position: Service Agent Customer Services Area x 3


Department: Customer Services (Data Management Section)



  • Pietermaritzburg 
  • Empangeni 
  • New Castle

Location: Kwa-Zulu Natal

Reference Number: DM50096013TS


Closing Date: 2 March 2023


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Minimum Requirements

  • National Diploma in Business Management/Marketing/Communications/Commerce at NQF6 with 240 credits.


  • 2 years Experience working with Customers and customer relations Services

Skills and Competencies:

Behavioural Skills:

  • Integrity
  • Honesty
  • Trustworthiness
  • Professionalism

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Leadership Abilities:

  • Team player
  • Motivating teams
  • Coaching
  • Mentoring
  • Developing

Must have Knowledge of the following:

  • Service delivery training
  • The snippet processing unit (SPU) and prepayment customer tariffs
  • Organization processes
  • Customer relationship management
  • Low voltage maintenance and fault repair
  • Operating regulations for high and low-voltage systems
  • Metering and billing
  • Credit management directive, policy


  • Computer literate
  • Effective time management
  • Interpersonal
  • Relationship building
  • Functional and technical
  • Problem-solving and analytical
  • Negotiation
  • Communication
  • Telephone
  • Stress management
  • Report compilation
  • Bilingual, multilingual
  • Counseling and conflict handling

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Essential Duties and Responsibilities:

  • Handle generic service activities.
  • Provide customer data.
  • Process quotation and connection activities.
  • Perform vending and prepaid activities.
  • Build relationships between Eskom and customers.


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