Service Agent Customer Services X3 – Eskom Vacancies

Service Agent Customer Services X3 – Eskom Vacancies

Job Purpose: 

To provide efficient generic and interface customer services related to specialist fields in specified geographical areas.

Position: Service Agent Customer Services Area x 3

Department: Customer Services (Data Management Section)

Region:

• Pietermaritzburg 
• Empangeni 
• New Castle

Location: Kwa-Zulu Natal

Reference Number: DM50096013TS

Closing Date: 2 March 2023

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Minimum Requirements

• National Diploma in Business Management/Marketing/Communications/Commerce at NQF6 with 240 credits.

Experience:

• 2 years Experience working with Customers and customer relations Services

Skills and Competencies:

Behavioural Skills:

• Integrity
• Honesty
• Trustworthiness
• Professionalism

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Leadership Abilities:

• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing

Must have Knowledge of the following:

• Service delivery training
• The snippet processing unit (SPU) and prepayment customer tariffs
• Organization processes
• Customer relationship management
• Low voltage maintenance and fault repair
• Operating regulations for high and low-voltage systems
• Metering and billing
• Credit management directive, policy

Skills:

• Computer literate
• Effective time management
• Interpersonal
• Relationship building
• Functional and technical
• Problem-solving and analytical
• Negotiation
• Communication
• Telephone
• Stress management
• Report compilation
• Bilingual, multilingual
• Counseling and conflict handling

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Essential Duties and Responsibilities:

• Handle generic service activities.
• Provide customer data.
• Process quotation and connection activities.
• Perform vending and prepaid activities.
• Build relationships between Eskom and customers.

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