Receptionist X7

Receptionist X7

Company: Netcare 

Location: Gauteng 

Closing Date: 16 November 2023

Role summary

You will be required to be a brand ambassador by providing the best and safest person centre health and care, and quality customer service, whilst living our values of care, truth, participation, compassion and dignity. The incumbent will be required to provide quality customer service aligned with the overall business strategy and fulfil administrative, switchboard, billing and pay-point functions.

SKILLS PROFILE

EDUCATION

• Grade 12 or equivalent NQF 4 certificate.
• Higher Certificate in Business Management or related. 

Work Experience

• Previous experience in a hospital/clinic environment would be desirable.
• Knowledge of Medical Schemes is advantageous.
• Computer literacy.
• SAP experience.
• ME + experience.

Knowledge

• Thorough knowledge of general/primary care nursing theory and practice.
• Extensive knowledge of modern nursing care principles and practices in the highly specialised field of intensive care nursing.

KEY WORK OUTPUT AND ACCOUNTABILITIES

Ensure accuracy (quality and integrity) of information, whether existing or new, on the patient file and billing 

system. Ensure that the reception area is always neat and tidy. Accountable for accurate document completion (admission & discharge). Deal with all customer complaints, and if not resolved, escalate to the relevant manager.

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Accountable for all banking/cash-up processes as per Standard Operating Procedures. Pay point duties as required i.e. receipt of Cash/Credit card/ Debit card and allocation to patient account. Deal with telephonic enquiries and queries. Accurately record messages in the appropriate message book and ensure that the messages are delivered.

Ensure accurate bookings are made with the patient’s preference of practitioner, date and time. Manage patient arrivals in a proficient and professional manner. Assist the patient in completing the appropriate documentation to ensure compliance with the admission process as per Standard Operating Procedure. Verify and confirm the file for accuracy completeness and update.

Print an MCR and ensure the correct practitioner has been selected. Inform the patient of any outstanding balances or levies. Validate the patient details on the applicable switch application and inform the patient if verification is not 

successful. Direct all patients to the appropriate location, services and professionals. Monitor patient waiting times and keep patients informed.

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Ensure that the patient is correctly billed after the visit. Ensure that accounts are switched for all Medical Aid patients and that all outstanding monies are collected 

at the time of visit. Setting up appointments for patients with specialists as requested by practitioners. Manage requests for repeat scripts accurately and timeously.

APPLICATION PROCESS 

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to 

[email protected]