Receptionist Job Position 

Company: Motus Holdings 

Location: South Africa (Mpumalanga)

Closing Date: 04 January 2024

Job Description

Motus Nelspruit Multi Franchise Is on a look out for a receptionist, the purpose for this position is to deliver reception duties in order to respond to visitors, clients and other related queries accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

Position Overview

Purpose

To deliver reception duties in order to respond to visitors, clients and other related queries accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

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Specific Role Responsibilities

GENERIC JOB OUTPUT

PROCESS AND GOVERNANCE

• Deliver on agreed performance targets according to set procedures and service level agreement. 
• Execute work in line with governance and compliance processes. 
• Identify and apply known solutions to operational challenges and escalate unresolved issues. 
• Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability. 
• Plan for, administer and process receptionist related tasks and activities effectively and efficiently in alignment with performance objectives.
• Respond promptly to calls in a professional manner, ensuring an excellent and accurate client service.

FINANCE

• Execute work activities effectively and efficiently in order to maximise financial performance and profitability. 

CLIENT/CUSTOMER

• Deliver services that creates a culture which aims to exceed customers’ expectations in all aspects of the business. 
• Deliver work activities effectively to satisfy customers. 
• Assist customers with queries and direct them to the relevant department to ensure prompt and effective resolutions, enhancing customer experience.

PEOPLE

• Attend training initiatives to improve work quality and enhance your own skills. 
• Own and live up to company values. 

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GENERIC JOB COMPETENCIES

TECHNICAL COMPETENCIES

• Administrative Support: The provision of effective administrative support to internal and external stakeholders
• Communication: The demonstrate ability to exchange information and ideas in a clear and concise manner appropriate for the audience, in order to explain, persuade, convince and influence other to achieve the desired outcomes.
• Conflict Management: Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it becomes a major obstacle to the work environment and critical in relation to customers.
• Manage personal work priorities and professional development: The competency reflects on and demonstrates employee accountability towards their own professional development and sets the environment for corporate social responsibility and the competence essential to advance corporate citizenship.
• Reception and office assistance: This competency demonstrates the knowledge and skills required to perform the work of a receptionist and related office administrative duties within the context of generic organisational workplace
• requirements, needs and practices.

Qualifications and Experience

Minimum Experience

• 1 – 2 years experience in a similar environment
• Experience within the motor industry

Minimum Qualification

• Matric
• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

Skills and Personal Attributes

Minimum Requirements

• Computer Literacy ­ Business Applications
• Industry legislative compliance/ knowledge
• Good Communication Skills
• Well spoken