Hotel Receptionist x2
Hotel Receptionist x2
Location: Gauteng
Employer: OpenCuro
Responsibilities:
Welcome, assist and direct guests correctly in a friendly and polite way * Provide high-quality customer service at all times * Check the guests in/out, take payments * Manage telephones, emails, and reservations in a prompt and professional manner * Ensure that all correspondence is recorded and filed accurately * Ensure that all bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate * Reviewing guest special requests and ensure that they are met or exceeded * Handle problems that arise in an effective professional manner * Working with all hotel departments to ensure guest expectations met or exceeded.
Advantageous:
- Experience in managing customer relations face to face and via phone
- High level of spoken and written English
- Customer Service Skills e.g. face to face, telephone, email, etc.
- Desirable
- Proven experience in hospitality, reception, and admin or similar customer-facing role
- Cash handling
- Familiarity with Opera Software
Enquiries: Call or Whatsapp 062 636 3971.
Sandton
Randburg
