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opencuro
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Hotel Receptionist x2

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Hotel Receptionist x2

Location: Gauteng

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Employer: OpenCuro

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Responsibilities:

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Welcome, assist and direct guests correctly in a friendly and polite way * Provide high-quality customer service at all times * Check the guests in/out, take payments * Manage telephones, emails, and reservations in a prompt and professional manner * Ensure that all correspondence is recorded and filed accurately * Ensure that all bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate * Reviewing guest special requests and ensure that they are met or exceeded * Handle problems that arise in an effective professional manner * Working with all hotel departments to ensure guest expectations met or exceeded.

Advantageous:

  • Experience in managing customer relations face to face and via phone
  • High level of spoken and written English
  • Customer Service Skills e.g. face to face, telephone, email, etc.
  • Desirable
  • Proven experience in hospitality, reception, and admin or similar customer-facing role
  • Cash handling
  • Familiarity with Opera Software

Enquiries: Call or Whatsapp 062 636 3971.

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Sandton

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Randburg

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