Table of Contents Show
Company: FNB – First National Bank
Location: South Africa
Closing date: 19 January 2026
Client Service Consultant Job at FNB – Apply Now
First National Bank (FNB), one of South Africa’s most respected financial institutions, is recruiting a Client Service Consultant within its Short Term Insurance division.
This opportunity is suited to professionals who perform well in structured, customer-facing environments, understand service-driven sales processes, and are motivated by performance targets and career progression.
If you are seeking a stable banking career, long-term professional growth, and exposure to a regulated financial services environment, this role at FNB is a strong option.
About FNB
Welcome to FNB – the home of the #changeables.
FNB is built for individuals who adapt, innovate, and continuously improve. The organisation designs customer-centric financial solutions while empowering employees to build meaningful and sustainable careers.
Within FNB Short Term Insurance, you will work alongside diverse professionals in a culture that values accountability, curiosity, and measurable impact. FNB regularly recruits client service professionals to support growing customer demand across its banking and insurance operations.
Role Overview: Client Service Consultant
The Client Service Consultant is responsible for delivering exceptional customer experiences while supporting sales, retention, and account activation targets.
You will engage with an existing client base, respond to service-related queries, and convert qualified leads into active products using approved sales and retention processes.
This role requires a balance of customer empathy, operational efficiency, and commercial awareness within a regulated financial services environment.
Key Responsibilities
• Communicate telephonically and in writing with existing clients, ensuring all interactions meet FNB service standards and compliance protocols.
• Accurately identify customer needs and provide clear, correct product information.
• Process customer requests efficiently within agreed turnaround times.
• Apply approved sales and retention processes to convert leads into active accounts.
• Contribute to annual sales, growth, and profitability targets.
• Resolve customer queries end-to-end while keeping clients informed throughout the process.
• Maintain expert knowledge of insurance products, pricing, application procedures, and processing timelines.
• Deliver consistently professional client interactions that result in positive feedback and service compliments.
• Ensure all client interactions and issues are accurately recorded on approved internal systems.
• Manage costs within approved budgets and support operational efficiencies.
• Comply with governance, legislative, risk, and audit requirements.
• Prepare customer service reports to support performance tracking and business improvement initiatives.
Why This Role Pays Off in the Long Term
This position offers more than short-term employment. It builds highly transferable experience in banking operations, insurance services, client retention, regulated sales processes, and customer relationship management.
Professionals who succeed in this role often progress into senior client service, relationship management, insurance consulting, or broader banking roles. The skills gained remain in demand across banks, insurers, and fintech organisations.
Salary and Benefits Context
While FNB does not publicly disclose exact salary figures, Client Service Consultants in banking and insurance environments typically receive a market-related salary, performance-linked incentives, and access to employee banking and insurance benefits.
Compensation is aligned with experience, performance outcomes, and internal role grading.
Minimum Requirements
- • Minimum of 2 to 3 years’ customer service experience, preferably in banking, insurance, or financial services.
- • Grade 12 (Matric) qualification is essential.
- • NQF Level 5 qualification will be advantageous.
- • Strong telephone and email etiquette with professional communication skills.
Skills and Competencies
- • Strong interpersonal and communication skills.
- • Ability to identify customer needs and recommend appropriate solutions.
- • Experience working with service and sales targets.
- • High attention to detail and strong administrative discipline.
- • Ability to manage multiple tasks while maintaining service quality.
- • Customer-focused mindset with a commitment to continuous improvement.
- • Ability to act on customer feedback to improve service delivery.
Who Should Apply
This role is ideal for candidates who: • Enjoy structured environments and daily client interaction
• Are comfortable working with performance and service targets
• Have strong communication and problem-solving skills
• Are seeking long-term career growth in banking or insurance
Who This Role May Not Suit
This role may not be suitable for candidates who: • Are seeking fully remote or non-customer-facing work
• Prefer unstructured or non-target-driven environments
• Are not comfortable with telephonic client engagement
Career Growth Opportunities
Experience gained in this role can lead to positions such as: • Retentions Consultant
• Relationship Banker
• Insurance Sales Consultant
• Client Experience Specialist
• Senior Client Service Consultant
Frequently Asked Questions
Is this a call centre role?
Yes. The role operates within a structured call centre environment focused on service, retention, and sales support.
Is banking or insurance experience required?
Prior experience is advantageous but not mandatory. Strong customer service experience is essential.
Is this a permanent position?
The role is typically offered as a permanent position, subject to FNB’s standard employment conditions.
Are there growth opportunities at FNB?
Yes. FNB actively supports internal mobility and career progression based on performance and capability.
Why This Role Is Important
Client Service Consultants play a critical role in customer retention, revenue growth, and brand reputation. Your performance directly contributes to business outcomes while allowing you to build a sustainable career in the financial services sector.
This role is particularly relevant for candidates searching for banking jobs in South Africa, insurance call centre jobs, or customer service consultant roles with growth potential.
How to Apply
Candidates who meet the requirements are encouraged to submit their application through FNB’s official careers platform.
Ensure your CV clearly highlights: • Relevant customer service experience
• Communication and problem-solving skills
• Exposure to banking, insurance, or call centre environments
Due to ongoing client demand, applications are reviewed on a rolling basis.