Advertisement
.
20231122 074855 0000
|

Eskom: Call Centre Agents X13

.

Service Agent Contact Centre

Company: Eskom

Advertisement

Location : South Africa (Kwa-Zulu Natal)

.

Closing Date : 27 November 2023

Advertisement

Job Purpose 

To provide a professional service to all customers via all available mediums.

Minimum Requirements

.
  • Relevant 3 years Diploma or Related

Related Minimum Experience:

Advertisement
  • years experience in working with customers and customer relations

READ ALSO: Ithala Banking Learnership Programme 2023/2024

Skills and Competencies

.

Behavioural:

  • Integrity
  • Honesty
  • Trustworthiness
  • Professionalism

Leadership:

  • Team player
  • Motivating teams
  • Coaching
  • Mentoring
  • Developing

Knowledge:

  • Organisational knowledge (Eskom)
  • Ability to deal with stress
  • Report compilation
  • Service Delivery Training
  • Effective Time Management

Skills:

  • Interpersonal skills
  • Planning and organisational skills
  • Customer Service and product skills
  • Telephone skills
  • Computer skills
  • Communication skills
  • Attributes

Clearly define attributes such as color blindness and physical disabilities that might hinder performance.

READ ALSO: Administration Clerk X3

  • Assessment

Clearly define the means through which the actual job requirements will be measured at or after the interview. In other words, those key elements that must demonstrated by the individual in order to assure capability.

Key Responsibilities

  • Handling inbound interactions
  • Handling back office activities (Non-Technical Dispatch and Follow-ups)
  • Handling Multi-media activities and Outbound (Proactive Customer Interaction) Campaigns
  • General Customer interaction and service improvement
  • Supports Marketing, Sales and Customer Service Processes
  • Vending Prepaid and Easy pay

**FOR ASSISTANCE WITH THIS ADVERT, PLEASE EMAIL: [email protected]

Advertisement
.

Similar Posts

Leave a Reply

.