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20230917 061555 0000
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Department of Employment And Labour is Hiring Call Centre Agent X3

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Department of Employment And Labour is Hiring Call Centre Agent X3

REF NO: HR 4/ 4/3/1CCA/UIF

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SALARY : R16,852.75 per month

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CENTRE : Unemployment Insurance Fund, Pretoria

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Location: Gauteng 

Closing Date: 02 October 2023

Basic Requirements: 

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  • Senior Certificate / Grade 12 or equivalent. 
  • 0 – 6 months’ experience. 

Knowledge: 

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  • Batho Pele Principles. 
  • Telephone Etiquette. 
  • Call centre operating system. 

Skills: 

  • Computer Literacy. 
  • Interpersonal. 
  • Communication. 
  • Listening. 
  • Customer focused.

READ ALSO: Eskom Learnership Programme 2023/2024

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Duties And Responsibilities: 

  • Answering incoming calls (Inbound). Handle outgoing calls (Outbound). 
  • Maintain employer’s database. 
  • Handle electronic enquiries Evaluate the quality of the calls received and provide advice on Standard Operational Measures.

For enquiries contact: Ms ZW Chauke Tel No: (012) 337 1886

Applications Address: Chief Director: Corporate Services: P O Box 1851, Pretoria, 0001 or hand delivery at corner Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria.

FOR ATTENTION: Sub-directorate: Human Resources Management, UIF.

Note: The Z83 application form is obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents. Or Click the link below to download Z83 Form

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