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Customer Service Agent

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Company: Safair Operations (FlySafair)

Location: South Africa (Gauteng, Kempton Park)

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Closing Date: 21 December 2023

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Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our base in OR Tambo International Airport.  The successful applicant will report to the Airport Manager.

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RESPONSIBILITIES:

  • Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;
  • Manage flight delays and or cancellations;
  • Handle and safeguard confidential information.

REQUIREMENTS:

  • Grade 12;
  • Airport experience and ticket sales within an aviation concern;
  • Excellent written and verbal command of the English language including proper phone etiquette;
  • Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
  • No criminal or credit record;
  • Able and willing to work on weekends, public holidays and flexible hours and shifts as required;
  • Own transport would be an advantage.

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PERSONAL ATTRIBUTES:

  • Punctual;
  • Excellent understanding of delivering great customer service;
  • High degree of patience and assertiveness;
  • Conflict resolution skills;
  • Trustworthy, professional and reliable, including dealing with confidential information;
  • Immaculate timekeeping;
  • The ability to work well under pressure;
  • Practice good time management and willingness to work longer than normal hours including additional shifts,
  • Remains focused in order to handle objections.

How To Apply: 

No external email applications will be accepted.

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Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

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For more information please contact: Nomsa Qobose

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