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20231211 093047 0000
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Call Centre Agents X2

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Call Centre Agents X2

Company: Mr Price 

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Location: Durban, Kwazulu Natal, South Africa

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Closing Date: Not Specified 

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JOB DESCRIPTION

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

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RESPONSIBILITIES

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Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.

Telephonically confirm employment and personal details to verify information provided on the store application forms

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Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base

Process all store card applications across all divisions to increase customer and credit base (outbound agents only)

QUALIFICATIONS

  • Grade 12
  • 1 year call centre experience – in new accounts environment 
  • Knowledge and understanding of industry legislature: Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)

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