Capitec Bank: Client Service Consultant
Capitec Bank: Client Service Consultant
Company: Capitec Bank Ltd
Location: Amanzimtoti, KwaZulu-Natal, ZA
We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.
PURPOSE STATEMENT
- Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure).
- Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.
- Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.
- Presenting and conducting self in accordance with brand expectations.
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EXPERIENCE MINIMUM:
- No previous experience required
Ideal:
More than 1 year’s client service experience within a retail/ financial/ banking environment
Demonstrated track record of engaging in a sales and client facing environment
QUALIFICATIONS (MINIMUM)
- Grade 12 National Certificate / Vocational
- Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Commerce or Management
KNOWLEDGE MINIMUM:
Knowledge and understanding of:
- Basic calculations
- Retail/consumer service environment
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Ideal:
Knowledge and understanding of:
- Capitec Bank Products
- Internal business processes and procedures
- Organizational Policies, including (but not limited to) the Credit Policy
SKILLS
- Communications Skills
- Interpersonal & Relationship management Skills
CONDITIONS OF EMPLOYMENT
- Must have access to transport (personal/public)
- Clear criminal and credit record
- Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system
