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Helpdesk Agent at Capitec Bank
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Work As Helpdesk Agent at Capitec Bank

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Work As Helpdesk Agent at Capitec Bank

Location: Bellville, Western Cape, ZA

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Company: Capitec Bank Ltd

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Purpose Statement

Capital Bank is looking for self motivated and willing individuals to work as Helpdesk Agent who will provide effective service to branches by responding to and answering operational queries.

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Experience (Minimum)

  • 1 – 2 years contact centre
  • Ideal: Experience in a banking environment

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Job Knowledge:

  • Call center processes and procedures
  • Customer care and service protocols
  • Basic IT knowledge
  • Ideal: Capitec Bank systems

Read Also: Capitec Bank ATM Assistant

Skills

  • Communications Skills
  • Problem solving skills
  • Telephonic / Call skills
  • Attention to Detail

Conditions of Employment

  • Clear criminal and credit record
  • Willing to work regular shifts or weekends or rotational standbys

Position is open until it’s filled. 

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