FNB ATM Assistant

FNB ATM Assistant

Job Purpose

To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice  

Job Title: Customer Experience Champion

Ref ID: IRC244181

Location: Kwa Mashu, Durban, Kwazulu-Natal

Closing Date: 5 May 2023

Experience and Qualifications

• Minimum Qualification – Grade 12
• Preferred Qualification – Relevant NQF 5
• Experience – 1 to 3 years of experience in a retail environment

Read also: Capitec Bank Assistant

Additional Requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
• No Referral plan is assigned to this job

Duties and Responsibilities

• Contribute to cost efficiencies through responsible utilisation of work-related resources
• Prevent complaints by proactively identifying customers that need additional check-ins or that are about to leave the branch without being helped, and assist these customers with alternatives (e.g., book a ticket or Digital Channels)
• Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
• Contribute to teamwork and inclusivity within own team
• Identify and utilise opportunities to assess and improve your own performance
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Optimise work through the application of learning experiences
• Build and maintain stakeholder relationships
• Deliver customer service through adherence to quality service standards