Call Centre Agents X20
Call Centre Agents x20
Company: Blue Label Communication
Location: Johannesburg
JOB PURPOSE
Reporting to the Inbound Call Centre Manager, the successful candidate will be responsible to render efficient customer service to our existing clients by providing accurate information in a professional manner.
Requirements:
BEHAVIOURAL COMPETENCIES
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Being Resilient
- Interpersonal Savvy
- Action Orientated
- Situational Adaptability
- Optimizes Work Processes
- Excellent organizational, problem solving and analytical skills
- Telephone Etiquette
- Customer service orientated
- Team player
- Honest, empathic and accountable
EDUCATION
- Matric
EXPERIENCE
- Previous working experience as an Outbound Sales for (1) year
- Excellent communication, interpersonal and presentation skills
- Knowledge of Microsoft Office Suite
- Networking aptitude
- Knowledge of: Company products, Pricing & Promotions agreements, Version updates, Fees and regulations, Rates, Retail financial products and services
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RESPONSIBILITIES
Product/Service Information
- To answer calls in a prompt and efficient manner
- Log and resolve queries on Insight
- Provide accurate information to Dealers / Clients
- Provide administrative support to walk-in clients
- Provide accurate feedback to the business on queries and requirements
- Provide and update claimant information accurately on database
- Liaise with service providers to ensure appropriate quality and cost effective care
Product Knowledge
- To do research and gather information using available resources
- Provide customers with product and service information
Customer Service Mandatory
- To offer excellent customer service to all internal and external customers
- To display a customer orientation
- To embody the “customer is king” philosophy
Collaboration Mandatory
- The ability to work in conjunction with other internal and external parties towards the achievement of a common goal
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Outbound Sales Duties and Responsibilities
- Be able to communicate both orally and in writing
- Must be skilled in closing the sale
- Must be organized, self-motivated, and possess excellent organizational and time management skills
- Ability to handle unforeseen goals
- Ability to work nights and weekends, as needed
- Generate sales opportunities and close sales by educating, qualifying, and presenting products and services to prospective clients
- Analyze customer needs with limited customer engagement
- Relentlessly pursue clients, focusing on decision makers and influencers
- Meet and exceed sales revenue goals, and deliver results through achieving quota and provide a superior customer experience
- Develop and execute a strategic plan to achieve team / individual objectives when needed
- Inform and collaborate within and across departments to drive overall sales targets
- Establish and maintain relationships with current and prospective partners/dealers
- Drive customer acquisition strategies through both, inbound and outbound campaigns
- Coordinate implementation of sales strategies through marketing, product development, and customer service
- Manage customer inquiries and complaints
- Create and manage sales plans through line
- Help customers understand how our products and services meet their needs
- Conduct initial and follow-up telephone calls to build a relationship, increase customer loyalty and product distribution while maintaining established customer call frequency schedules
- Engages decision makers in conversations regarding product or service.