Call Centre Agents X20

Call Centre Agents x20

Company: Blue Label Communication 

Location: Johannesburg

JOB PURPOSE

Reporting to the Inbound Call Centre Manager, the successful candidate will be responsible to render efficient customer service to our existing clients by providing accurate information in a professional manner.

Requirements:

BEHAVIOURAL COMPETENCIES

• Communicates Effectively
• Customer Focus
• Ensures Accountability
• Being Resilient
• Interpersonal Savvy
• Action Orientated
• Situational Adaptability
• Optimizes Work Processes
• Excellent organizational, problem solving and analytical skills
• Telephone Etiquette
• Customer service orientated
• Team player
• Honest, empathic and accountable

EDUCATION

• Matric

EXPERIENCE

• Previous working experience as an Outbound Sales for (1) year
• Excellent communication, interpersonal and presentation skills
• Knowledge of Microsoft Office Suite
• Networking aptitude
• Knowledge of: Company products, Pricing & Promotions agreements, Version updates, Fees and regulations, Rates, Retail financial products and services

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RESPONSIBILITIES

Product/Service Information

• To answer calls in a prompt and efficient manner
• Log and resolve queries on Insight
• Provide accurate information to Dealers / Clients
• Provide administrative support to walk-in clients
• Provide accurate feedback to the business on queries and requirements
• Provide and update claimant information accurately on database
• Liaise with service providers to ensure appropriate quality and cost effective care

Product Knowledge

• To do research and gather information using available resources
• Provide customers with product and service information

Customer Service Mandatory

• To offer excellent customer service to all internal and external customers
• To display a customer orientation
• To embody the “customer is king” philosophy

Collaboration Mandatory

• The ability to work in conjunction with other internal and external parties towards the achievement of a common goal

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Outbound Sales Duties and Responsibilities

• Be able to communicate both orally and in writing
• Must be skilled in closing the sale
• Must be organized, self-motivated, and possess excellent organizational and time management skills
• Ability to handle unforeseen goals
• Ability to work nights and weekends, as needed
• Generate sales opportunities and close sales by educating, qualifying, and presenting products and services to prospective clients
• Analyze customer needs with limited customer engagement
• Relentlessly pursue clients, focusing on decision makers and influencers
• Meet and exceed sales revenue goals, and deliver results through achieving quota and provide a superior customer experience
• Develop and execute a strategic plan to achieve team / individual objectives when needed
• Inform and collaborate within and across departments to drive overall sales targets
• Establish and maintain relationships with current and prospective partners/dealers
• Drive customer acquisition strategies through both, inbound and outbound campaigns
• Coordinate implementation of sales strategies through marketing, product development, and customer service
• Manage customer inquiries and complaints
• Create and manage sales plans through line
• Help customers understand how our products and services meet their needs
• Conduct initial and follow-up telephone calls to build a relationship, increase customer loyalty and product distribution while maintaining established customer call frequency schedules
• Engages decision makers in conversations regarding product or service.