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Call Centre Agents X20

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Call Centre Agents x20

Company: Blue Label Communication 

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Location: Johannesburg

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JOB PURPOSE

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Reporting to the Inbound Call Centre Manager, the successful candidate will be responsible to render efficient customer service to our existing clients by providing accurate information in a professional manner.

Requirements:

BEHAVIOURAL COMPETENCIES

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  • Communicates Effectively
  • Customer Focus
  • Ensures Accountability
  • Being Resilient
  • Interpersonal Savvy
  • Action Orientated
  • Situational Adaptability
  • Optimizes Work Processes
  • Excellent organizational, problem solving and analytical skills
  • Telephone Etiquette
  • Customer service orientated
  • Team player
  • Honest, empathic and accountable

EDUCATION

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  • Matric

EXPERIENCE

  • Previous working experience as an Outbound Sales for (1) year
  • Excellent communication, interpersonal and presentation skills
  • Knowledge of Microsoft Office Suite
  • Networking aptitude
  • Knowledge of: Company products, Pricing & Promotions agreements, Version updates, Fees and regulations, Rates, Retail financial products and services

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RESPONSIBILITIES

Product/Service Information

  • To answer calls in a prompt and efficient manner
  • Log and resolve queries on Insight
  • Provide accurate information to Dealers / Clients
  • Provide administrative support to walk-in clients
  • Provide accurate feedback to the business on queries and requirements
  • Provide and update claimant information accurately on database
  • Liaise with service providers to ensure appropriate quality and cost effective care

Product Knowledge

  • To do research and gather information using available resources
  • Provide customers with product and service information

Customer Service Mandatory

  • To offer excellent customer service to all internal and external customers
  • To display a customer orientation
  • To embody the “customer is king” philosophy

Collaboration Mandatory

  • The ability to work in conjunction with other internal and external parties towards the achievement of a common goal

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Outbound Sales Duties and Responsibilities

  • Be able to communicate both orally and in writing
  • Must be skilled in closing the sale
  • Must be organized, self-motivated, and possess excellent organizational and time management skills
  • Ability to handle unforeseen goals
  • Ability to work nights and weekends, as needed
  • Generate sales opportunities and close sales by educating, qualifying, and presenting products and services to prospective clients
  • Analyze customer needs with limited customer engagement
  • Relentlessly pursue clients, focusing on decision makers and influencers
  • Meet and exceed sales revenue goals, and deliver results through achieving quota and provide a superior customer experience
  • Develop and execute a strategic plan to achieve team / individual objectives when needed
  • Inform and collaborate within and across departments to drive overall sales targets
  • Establish and maintain relationships with current and prospective partners/dealers
  • Drive customer acquisition strategies through both, inbound and outbound campaigns
  • Coordinate implementation of sales strategies through marketing, product development, and customer service
  • Manage customer inquiries and complaints
  • Create and manage sales plans through line
  • Help customers understand how our products and services meet their needs
  • Conduct initial and follow-up telephone calls to build a relationship, increase customer loyalty and product distribution while maintaining established customer call frequency schedules
  • Engages decision makers in conversations regarding product or service.
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