ABSA is Hiring: ATM Custodian

Company: ABSA

Location: South Africa

Closing Date: 18 February 2025

Job Summary

ABSA is looking for an ATM Custodian to process bank teller transactions efficiently and accurately. This role ensures smooth customer service, secure cash handling, and adherence to banking policies. If selected, compensation and benefits will apply in Kenya, Tanzania (NBC), and Mozambique. Contact the Rewards department for details.

Key Responsibilities

1. Cash Handling & Transactions

• Manage and balance the cash float daily, ensuring sufficient cash availability.
• Process cash deposits, withdrawals, cheques, traveler’s cheques, drafts, and other financial instruments.
• Verify customer identity and account details before processing transactions.
• Stay alert to fraudulent activities and report concerns before proceeding with transactions.
• Follow strict security measures when handling cash, cheques, and customer IDs.
• Request authorization for transactions exceeding teller limits.
• Use bank systems to accurately capture and process transactions.
• Count and reconcile cash at the beginning and end of each shift.

2. Customer Service

• Guide customers through transaction processes for efficiency and accuracy.
• Address customer inquiries and attempt to resolve issues before escalating.
• Educate customers on banking procedures, security policies, and available services.
• Report complaints through the Customer Care Process (CCP) to improve service.
• Assist customers in correctly completing forms for deposits, withdrawals, and cheques.
• Maintain a professional image and ensure personal appearance aligns with ABSA standards.

3. Sales & Customer Education

• Identify sales leads and cross-selling opportunities during customer interactions.
• Inform customers about banking products and refer them to Sales Consultants when needed.
• Educate customers on self-service banking and encourage digital banking for small transactions.
• Promote banking security by advising customers on alternative transaction methods.

4. Compliance & Risk Management

• Open and close the branch safe securely as per banking procedures.
• Conduct cash counts and audits to prevent fraud or shortages.
• Maintain transaction records for compliance and auditing.
• Follow cash management procedures, security protocols, and fraud prevention measures.
• Report suspicious transactions as per Money Laundering Control Frameworks.
• Ensure teller stations, drawers, and workspaces are locked when unattended.
• Adhere to end-of-day banking procedures and security policies.

What We’re Looking For

• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Ability to work efficiently in a high-pressure environment.
• Understanding of banking regulations, compliance, and fraud prevention.

This role requires commitment to service excellence, security, and compliance to ensure a smooth banking experience for customers. If you’re ready to take on this important responsibility, apply now!