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Takealot.com: 2023 Seasonal Online Shopping Assistant X2

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Takealot.com: 2023 Seasonal Online Shopping Assistant 

Company: takealot.com

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Location: Cape Town, Western Cape 

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Takealot.com, a leading South African online retailer, is looking for a highly talented Online Shopping Assistant – Seasonal  to join our team in Cape Town.

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We are a young, dynamic, hyper growth company looking for smart, young, creative, hard working people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great

Furthermore, because we operate in a fast-growing, quick-moving environment, we’re looking for someone who is entrepreneurial, thrives when the going gets tough and is solutions-driven to simplify and innovate. 

If you’re results-oriented, self-motivated with attested retail/e- commerce experience, this is your opportunity to kick-start your career.

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You will report to the Customer Service Team Leader

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Read Also: Airlink Is Hiring Cleaners, Flight Attendants, And Others

YOUR RESPONSIBILITIES WILL INCLUDE:

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  • Deliver timely, accurate and professional customer service.
  • Resolve product or service problems by utilizing your listening skills to clarify our customer’s query; assess any service failure to identify the root-cause and take appropriate action.
  • Communicate with our customers via phone, email and chat.
  • Utilize a variety of software tools to navigate to a resolution.
  • Liaise between internal departments to solve our customer queries.
  • Take ownership of our customers and ensure their needs are met in accordance with being Africa’s most customer-centric company.

REQUIREMENTS:

  • Customer obsessed and what it means to deliver an exceptional service
  • Competitive: Although innovation is important, GREAT requires a lot of work.
  • Curious and Teachable: Always questioning the status quo, hungry for knowledge and experience no matter what they already know
  • Hardworking
  • Smart: Able to identify the root cause of a problem and solve it
  • Comfortable working in a fast-paced high-pressure environment and thrive on delivering quality work at hyper-speed
  • Collaborative and mindful of the impact of their actions on the team
  • Energetic
  • Emotionally resilient and comfortable with ambiguity and constant change
  • Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
  • Excellent written and verbal communication skills in English.
  • Customer centric, the ability to delight our customers.
  • Accountable and responsible, has integrity and takes ownership regardless of whose ‘problem’ it is.
  • Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools.
  • Flexibility to work rotational shifts which includes weekends, public holidays and night work
  • Able to work a 45 hour week based on provided schedules
  • Compulsory Internet Connection Required (preferably uncapped)

Read Also: Joburg Water: Admin Assistant

QUALIFICATIONS     

  • National Senior Certificate
  • Minimum of 6 -12 months call centre (customer service) experience

We seek to employ Extraordinary Minds, people who:

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY and is HARDWORKING

Online Shopping Assistant Flexi – Perm

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