Mr. Price: Call Centre Agent

Company: Mr Price

Location: South Africa

Job Description

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

Responsibilities

• Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
• Telephonically confirm employment and personal details to verify information provided on the store application forms
• Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base
• Process all store card applications across all divisions to increase customer and credit base (outbound agents only)

What’s in it for you….

• Enjoy attractive incentives when you achieve your targets, rewarding your hard work and dedication!
• We offer extensive learning and development opportunities to help you advance your career 
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys 
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.  
• Vibrant work environment – join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits 
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs        

Qualifications

Education 

• Grade 12 

Experience

• 1 year call centre experience (preferably in new accounts)  
• Accounts applications processing experience (advantageous)  

Skills and knowledge 

• Knowledge and understanding of industry legislature –  Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)  
• Communication skills – clear and effective verbal communication to assist customers with account setup and inquiries.
• Problem-Solving – quickly identifying issues and providing effective solutions 
• Attention to detail – ensuring accuracy in customer information and account setup processes