Miway: Client Services Agent

Miway: Client Services Agent

Location: Gauteng, South Africa

Company: Sanlam Group (Miway)

Closing Date: 13 January 2026

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will you do?

Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.

The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4

Minimum Experience

• Minimum 12 months Call Centre and administrative experience 
• Minimum 12 months in the STI environment and client services experience

Read Also: Shop Assistants/Cashiers X13

Deliverables include, but will not be limited to

• Quality orientated and organized 
• Self-disciplined and Self-motivated 
• Analytical and desire to excel 
• Active listening skills 
• Problem-solving skills and solution-oriented 
• Excellent administrative skills 
• Good communication skills (verbal &written) 
• Able to work flexible hours 
• Customer focused 
• Results and Target driven 
• Teamwork and Professionalism 
• Flexibility 
• Ability to multi-task and cope with pressure 
• Excellent attendance record

Competencies Required

• Computer literacy 

Knowledge and Skills

• Customer Service
• Team Support
• Administration
• Quality, compliance and accreditation

Personal Attributes

• Communicates effectively – Contributing dependently
• Decision quality – Contributing dependently
• Action orientated – Contributing dependently
• Optimises work processes – Contributing dependently

Read Also: Standard Bank: Universal Banker Vacancies

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation – Contributing dependently
• Customer focus – Contributing dependently
• Collaborates – Contributing dependently
• Being resilient – Contributing dependently
• Drives results – Contributing dependently

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 13 January 2025.